Why We Still Believe in Picking Up the Phone

In the age of instant messaging, we’re still big believers in real conversations—because some things are just better said out loud.

In a world of pings, emails, emojis, and endless chat threads… there’s still something unbeatable about a phone call.

We get it—email is efficient, Teams is convenient, and sometimes you just need to shoot over a quick update. But at our company, we still believe that real-time, human connection matters. And more often than not, that means picking up the phone.

Tone Beats Text. Misunderstandings happen when you lose the tone behind the message. A 10-second call can clear up what 10 emails might only make more confusing.

It Builds Trust. Whether it’s a customer or a teammate—hearing a real voice creates a sense of presence, care, and accountability that text can’t match.

It Reminds Us We’re Working With People. We’re big on process and performance—but at the end of the day, we’re all just people doing our best. Sometimes the best way to solve a problem is to talk it out.

We’re not anti-digital. We just believe some things are better said out loud. So if you ever wonder, “Should I call?”—our answer is usually yes.